Returns Policy
Car seats and certain baby safety devices are considered hygiene items and therefore cannot be returned once used. Please contact us to discuss car seat compatibility with your car and suitability for your child before purchasing if you are unsure.
If you, as the consumer, have not had the opportunity to examine the item as it was sent by mail order, you have the right to a reasonable opportunity to examine it to ensure it is suitable (section 19 (5)). Change-of-mind returns are subject to store policy (section 1: Definition (c) of Consumer).
According to the Consumer Protection Act, 68 of 2008: S 16, 19 (5) & (8), 20, 55 (3), 56, you as a consumer are entitled to a general right to return for 10 working days after delivery:
- You are entitled to a 10 day cooling off period to cancel any purchase of any product or service from which they were delivered if it is defective or does not fit your needs.
- Upon expiry of the “cooling-off” period no purchaser will be entitled to cancel any purchase.
- Goods need to be returned unused and in its original packaging with all labels attached, within 10 days of receiving the item.
- A refund will be affected to a purchaser exercising his/her right to cancel, within 15 days of cancellation, subject to costs deducted (up to 10%) if the packaging has been damaged or removed and any delivery costs that may be incurred in affecting the refund.
- A refund will only take place when BabyMax receives your parcel subject to the above-mentioned conditions.
- If you fail to comply with the provisions of this Returns Policy, we reserve the right to refuse returns or to charge you our fees and expenses.
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
- There are certain situations where only partial refunds are granted (if applicable).
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for a refund or replacement.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, your refund will be processed to your credit card or original method of payment, within a certain amount of days (up to 15 days).
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@babymax.co.za.
Sale/Promotion items (if applicable)
Sale/Promotion items will be refunded at the sale/promotion amount paid, if approved.
Exchanges (if applicable)
Unsafe or defective goods may be returned for a repair, replacement or refund within 12-36 months of delivery, depending on the specific product’s warranty. Please note that the warranty lies with the local importer, not with BabyMax. Please notify us via email immediately to replace items if they are defective or damaged. This refers to manufacturing defects and excludes wear and tear and misuse of the product.
Shipping
To return your product, please contact us to arrange shipping.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If your order qualified for free shipping, the delivery shipping fees will be deducted as well as the return shipping fees.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R1000, you should consider using a traceable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.